Written support
Reasoned answers to specific questions on the application of the regime, by email, within one working day. Each answer is recorded and becomes part of your reference file.
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Support services
Support and Help Desk
English-language technical support in Portuguese municipal procurement, with guaranteed response times and a record of every request.
Three levels of support
Support is engaged on a monthly retainer and sized to the volume of procedures involved.
Rapid response
Telephone availability for situations with short deadlines, in particular the three-day periods under the flexibilisation regime. Direct contact, no call centre.
Procedure support
Continuous presence through a specific procedure, from preparation of documents to contract signature, with review of each step and production of the required reasoning.
Response times
| Request type | Response time | Channel |
|---|---|---|
| Question on application of the regime | 1 working day | Written |
| Review of a tender document | 3 working days | Written, annotated |
| Situation with a legal deadline under 5 days | 4 working hours | Telephone and written |
| Reasoned opinion | 5 to 10 working days | Standalone document |
Scope and limits
This service provides technical compliance and accountability assistance. It does not constitute legal representation and does not replace advice from a lawyer where Portuguese law reserves an act to the legal profession. Where a matter requires representation before a court or an act reserved to lawyers, we identify it and refer it, indicating what the support service can do before and after that intervention.
Engage support
Tell us your annual volume of procedures and the profile of your team.